Dachdecker-Einkauf Süd eG optimizes business processes with SBO from enycon

Dachdecker-Einkauf Süd eG (DE Süd) was founded in the 1970s and is now the market leader among roofing trade retailers in southern Germany. With a wide range of products and expert consultants, it aims to serve roofers, supporting them in all areas of roofing. DE Süd can draw on a comprehensive knowledge of the sector and a broad range of experience.

DE Süd sees itself as a modern and future-oriented cooperative enterprise. It sets itself high standards, not only for its range of products and services. As well as numerous other services, professional and customer-oriented quote and order processing is seen as an important service feature.

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“With SBO we work more efficiently, save time and reduce costs!”

Dr. Dankward Kurze, Head of IT – Dachdecker-Einkauf Süd eG, Mannheim

The starting situation: Communication the long way round

Since the 1990s, DE Süd has been using SAP® ERP as the leading system via which all business processes are executed.
In today’s business world it is the norm to use email for communication with customers and partners as well as for sending documents. In SAP® ERP, sending business objects by email is only possible in a limited manner. It is not possible to send emails to several recipients at the same time. Nor can you send several documents as attachments to a single email.

In DE Süd’s Sales and Distribution department in particular, this situation had an impact on daily tasks. An increasing number of customers prefer to receive product information and quotes by email. Work processes were therefore developed which, although providing a workaround that reached the required goal, involved a lot of time and effort.

Given this situation, DE Süd was looking for a solution that would fill the functional gap in the email set-up in SAP® ERP, while optimizing existing processes.

With Send Business Objects (SBO), enycon was able to impress in the competitive comparison, as SBO presented itself as a flexible solution and also the most economic one.

 

Integration: Uncomplicated and flexible

Right from the first consultation, DE Süd was able to bring in its specific requirements and questions regarding the integration of SBO into the existing software and process landscape. The implementation was therefore transparent and comprehensible. Within one day both the installation and the in-house employee training were completed.

DE Süd employees have taken very well to SBO. The significant increase in email traffic is an indication of the positive effects of SBO.

 

The result: Lean processes and a noticeable improvement

In particular in the Sales and Distribution department, work processes became considerably more efficient. Individual covering letters, quotes, and product information could now be sent to the customer in one step. As an additional new feature, the sending of outgoing invoices by email has been integrated into the billing run.

With SBO, DE Süd can now send emails that match their own high quality standards, in other words with an individual message to the customer, proper signature and comprehensible documentation. Large customers in particular gave positive feedback regarding the change in communication using SBO, because for them, too, communication was able to become more transparent.

 

Service and maintenance: Competent and personal

At enycon, personal contacts are available to provide expert support with everything to do with SBO. The SBO basis version as well as regular releases are delivered in standardized transports as part of software maintenance, meaning that the software can easily be updated at any time. Using remote maintenance, webinars and online collaboration tools, enycon is also available to its customers at short notice should training or support be required.

 

Overview of the benefits of Send Business Objects (SBO)

Send Business Objects enables smooth sending of emails directly from SAP® ERP. SBO is characterized by a high level of user-friendliness and can be integrated into existing SAP® landscapes without issue.

From individual emails to fully automated email transmissions – SBO opens up new avenues:

  • Send several file attachments, for example order confirmations,
    product information, quotes and invoices directly from the
    SAP® application document.
    • Create individual emails
    • Benefit from automatic SAP® Mail suggestions for recipient, text and attachments
    • Archive and document your correspondence centrally and comprehensibly

Find out about the many further benefits of SBO!

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With Send Business Objects (SBO) from enycon we can now send emails that are up-to-date and match our quality standards! Implementing Send Business Objects (SBO) certainly paid off for our company. SBO has pushed us ahead in designing our processes. We are now able to map thought-out and qualified customer communication from SAP® ERP.

 

Dr. Dankward Kurze
Head of IT – Dachdecker-Einkauf Süd eG, Mannheim